The Robin App

The challenge

Robin needed a way to support Robin users with more advanced chart prep and post-visit dictation workflows.

The Process

As VP of Creative and Product Design, I lead UX research and design teams through persona development, workflow analysis, pain and gain point mapping, and drafting problem statements to help the product team better understand the Robin App's market opportunity. I cross-collaborated with key engineering and product stakeholders to concept-test potential feature solutions from initial sketches to wireframes. While working to develop the organization's first design language system for its products based on user research and human-centered design best practices.

The Solution

The Robin App is the perfect companion to the Robin Assistant™ in-practice device. The design intends to provide doctors with a platform to get more focused work done without the distractions and the horror of current EMR systems. We give them what they need and none of what they don't want.

In the Robin App, a clinician can:

• View their daily schedule and the schedule of other doctors in their medical group

• Add dictated 'clinical summaries' after patient encounters

• View completed notes and codes and be notified when Robin submits to the Electronic Medical Records (EMR)

• Add a view photos for a patient for in-mobile use only

• Add a patient placeholder to their schedule for walk-ins and last-minute appointments that aren't on the schedule.

• Sign In with 2FA, including convenient biometrics-based login. Robin is dedicated to providing the highest standards of security and compliance.

The Results

• 98% adoption

• 7,000 dictations on average per week

• 93% app CSAT

• 5.0 Average App Store Rating

View the full case study here.